Smooth and cost-effective handover to care of business applications is a common problem of all IT departments - smart service audit and transition will help you achieve it..
IT managers have many challenges how to plan and manage the resources to successfully introduce a new or changed service into production within the predicted cost, quality and time estimates. Minimal unpredicted impact on the production services, operations and support organization is also an issue. At the same time, these managers want to increase the customer, user and Service Management staff’s satisfaction with the Service Transition practices, including deployment of the new or changed service, communications, release documentation, training and knowledge transfer as well as increase proper use of the services and underlying applications and technology solutions. In addition, the intent is also to provide clear and comprehensive plans that will enable the customer and business change projects to align their activities with the plan.
Every application follows the same basic three-phase lifecycle. Implementation of proven audit and transition procedures enables companies to effectively and efficiently managed services handover to care. IT FACTORY expertise in mentioned areas lets our customers focus on their core business and transfer services into the hands of expert consultants.
Managed Service Audit & Transition is process transforming services and preparing them for proper handover from delivery stage to care. The goals of service transition process are: plan and manage service capacity and resources, implement and provide knowledge and information transfer, provide efficient continuous integration and build mechanism, define OLAs and SLAs, define key performance indicators (KPIs) and improvement targets.
To achieve the mentioned goals, it is crucial to pay attention to common issues. The issues mentioned typically arise at the crossroads of organizational areas of responsibility.
"With us, your CHALLENGES do not become PROBLEMS!"
Conscious introduction of the Service Tansition process to supervise systems taken over for maintenance, manufactured in both new and legacy technologies, brings many benefits, especially for IT departments responsible for maintaining systems and applications. A number of the success factors will be gained, among them the following:
Adopting a common framework and standards (consistent approach to Service Transition)
Planning and managing service capacity and resources (establishing controls and policies)
Implementing changes through Service Transition (aligning plans with business)
Ensuring early involvement in the service lifecycle (release and deployment packages)
Assuring the quality of the new or changed services
Operational cost reduction (OPEX) during maintenance
Develop audit plan
Define key areas
Define audit criteria
Define and prioritize risks
Execute audit plan
Evaluate audit findings
Locate identified risks
Assess plan execution
Create audit report
Create transition plan
Eliminate or mitigate risks
Recommend improvements
Implement transition plan
Transform processes
Continuosly self-check
Continuosly improve
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